Opening Keynote Sponsored by Engaging Virtual Meetings – The Magic of Empathetic Leadership : Communication Techniques to Lead with Empathy
People are the heartbeat of your organization. In the meetings & events industry where stress can run high, where talent retention can be a challenge, are your people feeling supported? Are their voices being listened to and understood? Do they feel truly valued, cared for, and empowered so they can bring out their best? As a leader, you can create a supportive environment to help your team thrive, and the magic begins with how you communicate with them. From volunteering on the crisis line for 16+ years, Nash learned how to support & empower others through empathy. In this keynote that weaves magic, inspiring stories, and interactive exercises, Nash will share empathetic communication techniques he learned from the crisis line that will improve your leadership role, help you connect more meaningfully with your teammates, and empower your team to thrive.
Learning Objectives:
- Learn why extending empathy before problem-solving creates better solutions.
- Create deeper trust from teammates and increase employee retention.
- Learn four practical and simple communication techniques that will make your teammates feel heard, understood, and valued.
- A golden rule in crisis line that every leader can incorporate to best support their teammates.